Refund Policy

Return Policy

We want you to be completely satisfied with your purchase on Maskali. Our 5-Star Guarantee means we're committed to providing customers with the most delightful shopping experience possible. We're always available and happy to help with any questions. If you need to request a refund, please contact our Customer Support Team within 30 days of delivery.

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.

After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

How does the return policy work?

  • Customers may request a refund on any order within 30 days of delivery.
  • Our customer service team strives to respond to all requests within 72 hours or less. We're always available to help!
  • Once an order has been placed, if you change your mind, you may cancel your order within the Order History section before it's been shipped.
  • After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.


For more information please contact us at support@maskali.co